Question 1

What services does a mobile hairstylist provide?

Accepted Answer

A mobile hairstylist offers the same professional services you’d get in a salon, haircuts, styling, coloring, blowouts, braids, and special event looks, but they come to your home or chosen location with all their equipment.

Question 2

How does the mobile hairstylist booking process work?

Accepted Answer

To book a mobile hairstylist, you enter your address, choose the service you want and the time that works best, and then complete the booking online. The stylist arrives at your location on the scheduled date and time to perform the service.

Question 3

Do I need to prepare anything before the stylist arrives?

Accepted Answer

Before your stylist arrives, it helps to have a clean, well-lit area and a chair for the service. For some services, like coloring, they may also ask you to wash your hair beforehand. These small preparations help ensure a smooth appointment.

Question 4

How long does a mobile hair appointment take?

Accepted Answer

Appointment length depends on the service you choose. Simple cuts may be shorter, while color or special styles can take several hours. Your stylist will estimate time when you book so you can plan accordingly.

Question 5

How do I pay for a mobile hairstylist service?

Accepted Answer

Mobile stylists usually accept major credit/debit cards and cash. Some stylists may offer additional methods like bank transfer, but typically payment is completed after the service at your location.

Question 6

What payment methods can I use for mobile hairstylist services?

Accepted Answer

You can pay for your service using all major credit and debit cards or cash. Some stylists may also offer online payment through the app or require prepayment at booking. This gives you flexibility and convenience at the time of your appointment.

Question 7

Do I need to pay a deposit to book a mobile hair appointment?

Accepted Answer

Some stylists require a small deposit (often a percentage of the total service cost) when you book to secure your appointment. This deposit is usually subtracted from your final bill. If you cancel within the allowed timeframe, your deposit may be refunded or credited for a future appointment.

Question 8

Can I pay through the app or do I pay the stylist directly?

Accepted Answer

You can usually pay directly through the Cutsy app when you book your service, or you can pay the stylist in person at the time of the appointment. The app may support card payments, mobile wallets, or checkout during booking. Both options are secure and convenient.

Question 9

What happens if I cancel or reschedule after paying?

Accepted Answer

If you need to cancel or reschedule, most mobile hairstylists allow changes if done with enough notice. Depending on the stylist’s policy, part of your payment or booking deposit may be credited for future use or refunded, as long as you follow the cancellation rules.

Question 10

Are travel fees included in the payment?

Accepted Answer

Some mobile hairstylists include a travel or convenience fee in the total price, while others charge it separately based on your location. This fee covers the cost of travel to your home and is typically shown before you confirm your booking so you can see the full total in advance.

Question 11

What can I do with the Cutsy app?

Accepted Answer

The Cutsy app lets you find nearby hairstylists, choose the service you want, book an appointment, and manage everything in one place. You can book at home, select a time that suits you, and track your appointment easily.

Question 12

How do I book a hairstylist using the app?

Accepted Answer

You simply open the app, choose your location, select a service, pick a date and time, and confirm your booking. The app matches you with an available hairstylist who comes to your location.

Question 13

Can I choose or change my hairstylist in the app?

Accepted Answer

Yes, the app allows you to view available hairstylists and choose one based on availability. If needed, you can reschedule or update your booking directly through the app before the appointment.

Question 14

Is my information safe when using the app?

Accepted Answer

Yes, the app is designed to keep your personal and booking information secure. Your details are only used to manage appointments and improve your booking experience.

Question 15

Are my payment details stored on the app?

Accepted Answer

No. Payment details are processed securely through trusted payment providers. Cutsy does not store your card or banking information on its servers.

Question 16

Who can see my contact and address details?

Accepted Answer

Only the assigned hairstylist for your booking can see the necessary details, such as your address and contact information, to complete the service. This information is not shared publicly.

Question 17

Is communication between me and the hairstylist secure?

Accepted Answer

Yes. Any communication within the app is protected and used only for booking coordination and service-related updates.

Question 18

How does Cutsy protect user data?

Accepted Answer

Cutsy follows standard security practices to protect user data, including secure systems and regular monitoring. These measures help prevent unauthorized access and keep your information safe.

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